The existing cables started to fray.
It was good that Mrs. Conway called us when she did because frayed cables posed a safety risk. We replaced the frayed cables with brand new ones and went on to adjust spring tension to ensure the door was properly balanced. We also applied lubricant where necessary and tested the door. Not only was it perfectly safe to use, but it was also less noisy and functioning as if it's brand new.
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* $29 service call - deducted from the service
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