Customer Issue: The existing cables started to fray.
Our Solution: It was good that Mrs. Conway called us when she did because frayed cables posed a safety risk. We replaced the frayed cables with brand new ones and went on to adjust spring tension to ensure the door was properly balanced. We also applied lubricant where necessary and tested the door. Not only was it perfectly safe to use, but it was also less noisy and functioning as if it's brand new.
Customer Issue: Several rollers on one side of Mr. Chambers’ garage door got stuck in the wake of a leaky roof incident.
Our Solution: Manually raising the customer’s garage door off of its tracks was difficult due to so many stuck rollers being on the same side, but achievable. Five rollers needed to be removed and replaced, and the track heavily doctored and treated, before putting the door back in place.
Customer Issue: Extension springs on their last legs required prompt replacement to prevent a break.
Our Solution: Our team locked the door in the open position, and then set to work removing the housing cones and unspooling the springs behind them. After some maintenance, the retention system was ready for a new pair of springs, and testing thereof.
Customer Issue: Mrs. Greene could not get her garage door to move and called out team for help.
Our Solution: Our technician found a bent track that was beyond repair and replaced it. After installation, he tested the door for proper operation before leaving.
Customer Issue: Mr. Glenn's garage door opener wasn't working.
Our Solution: Our technician found that the electrical cord to Mr. Glenn's opener had broken. He replaced the cord and tested the door to make sure it was operating properly.
Customer Issue: The customer's opener had been damaged by an electrical surge.
Our Solution: Our technician determined that Mr. Mathews' opener could not be repaired and replaced it with a Chamberlain 1/2 HP chain drive unit model #HD210. After installation, he verified the unit was functioning properly.